We currently deliver to customers inside Dhaka and outside Dhaka within Bangladesh. The delivery charge shown at checkout depends on the delivery region you choose.

Orders are processed after confirmation. Delivery timing may vary depending on stock availability, delivery volume, weather, traffic conditions, and courier constraints.

Customers must provide a complete delivery address, reachable phone number, and any necessary delivery instructions during checkout. We may contact you to confirm your order before dispatch.

If a delivery attempt fails because the provided address or phone number is incomplete, incorrect, or unreachable, the order may be delayed, rescheduled, or cancelled.

Because many of our items are food or grocery products, returns are only accepted when an item arrives damaged, spoiled, incorrect, or materially different from what you ordered.

Any return or complaint should be reported as soon as possible after delivery, ideally on the same day. Please include your order number, a short explanation, and photos where relevant.

If we confirm that the issue is valid, we may offer one of the following remedies depending on the case: replacement, store credit, partial refund, or full refund.

Refund timing depends on the payment method used. Cash on delivery adjustments may be made through replacement or transfer, while bKash refunds may take additional processing time.

We collect only the information needed to operate the store, process orders, provide support, and improve the shopping experience. This may include your name, phone number, email address, delivery address, order history, and wishlist data.

Payment-related information such as bKash transaction IDs may be stored for order verification and support. We do not claim to store card information through this storefront.

We use your information to fulfill orders, communicate about deliveries, respond to support requests, manage your account, and maintain internal order records. We may also use limited technical data such as session or cookie information to keep the site functioning correctly.

We do not sell your personal information. Information may be shared only with service providers that help us run the store, such as hosting, email, database, upload, or delivery services, and only to the extent necessary to perform those services.

By using this website, you agree to provide accurate information, use the site lawfully, and not interfere with the operation or security of the storefront.

Product availability, prices, delivery fees, and promotional offers may change without prior notice. We reserve the right to cancel or refuse an order if stock is unavailable, pricing is incorrect, payment cannot be verified, or there is suspected misuse of the platform.

All product descriptions, photographs, and listings are presented in good faith. Minor differences in packaging, produce size, color, or seasonal availability may occur.

These terms, along with our shipping, returns, and privacy policies, form the basic agreement between the customer and Shobzi Ventures for purchases made through this website.